Write Off Balances

You can fully or partially write off balances for invoices in cases where the balance will not be paid off by the customer. You can only write off balances on Approved and Partially Written Off invoices.

Fully write off a balance

  1. Select Invoices from the Receivables > Accounts Receivable menu, and the Invoices window opens.

  2. Check the box for the invoice, and click Write Off Balance. The Write Off Invoice/Credit Memo window opens.

  3. Edit the Write Off Date as needed.

  4. Check the box for the debit journal item, and click Edit, or click the Seq link for the debit journal item. The popup opens displaying the information for the debit journal item.

  5. Required. Enter the Account by selecting from the pull-down list, or click the ellipsis button to use the Account Code Assistant.

  6. Enter a Description for the write off.

  7. When finished click Save.

  8. Click Save again in the main Write Off window. The journal entries are created, and the status of the invoice is changed to Written Off.

Partially write off a balance

  1. Select Invoices from the Receivables > Accounts Receivable menu, and the Invoices window opens.

  2. Check the box for the invoice, and click Write Off Balance. The Write Off Invoice/Credit Memo window opens.

  3. Edit the Write Off Date as needed.

  4. Check the box for the credit journal item, and click Edit, or click the Seq link for the debit journal item. The popup opens displaying the information for the debit journal item.

  5. Edit the Applied amount by the amount being written off.

  6. Click Save.

  7. Check the box for the debit journal item, and click Edit, or click the Seq link for the debit journal item. The popup opens displaying the information for the debit journal item.

  8. Required. Enter the Account by selecting from the pull-down list, or click the ellipsis button to use the Account Code Assistant.

  9. Enter a Description for the write off.

  10. When finished click Save.

  11. Click Save again in the main Write Off window. The journal entries are created, and the status of the invoice is changed to Partially Written Off.

 

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